Evaluation of key performance indicators from the perspective of stakeholders in construction projects

Document Type : Research Note


F‌a‌c‌u‌l‌t‌y o‌f C‌i‌v‌i‌l E‌n‌g‌i‌n‌e‌e‌r‌i‌n‌g a‌n‌d E‌n‌v‌i‌r‌o‌n‌m‌e‌n‌t A‌m‌i‌r‌k‌a‌b‌i‌r U‌n‌i‌v‌e‌r‌s‌i‌t‌y o‌f T‌e‌c‌h‌n‌o‌l‌o‌g‌y


In this research, according to the existing gaps and research objectives, at first, a review of the literature on the subject and research background in the field of key performance indicators has been done. According to the results of the research background, a list of frequent indicators was obtained. In the rest of the research, using Q method and related software as well as questionnaires (48 questionnaires completed by 4 groups of stakeholders including employers, contractors, consultants, and project managers) were analyzed by factor analysis. Though this research has been done in the field of residential, office, and commercial buildings, the overall research process can be implemented in all projects and identify the views of different stakeholders. By identifying the different views of stakeholders, their serious similarities and differences were identified and conflicting views analyzed.

The evaluation results show that there are many similarities between the views of one of the identified factors in one stakeholder group, with another factor in another stakeholder group. For instance, the second view of the contractor and the second view of the project manager or the first view of the employer and the third view of the project management are very close.

Generally, the key performance indicators including time, quality, safety, and cost and procurement of construction projects seem to be of great importance and can cover the concerns of many stakeholders. Time and quality indicators were present in the priorities of the first views of all stakeholders.

Finally, the practical project management dashboard should be designed with a small number of metrics that have a significant impact on project success. The results of this research and the introduced priority indicators that were agreed upon by all stakeholders (Like time and quality) can be appropriate indicators for evaluating the performance of the project.


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